We are hiring for the position of Customer Service Associates at Bangalore
Position 1-Chat Process
Ensure team meets key operational targets and metrics including Quality, Customer Care Satisfaction targets, as well as business-defined goals. Foster team spirit and driving high energy on the floorIdentify opportunities to improve process and drive continuous improvementBe a good team player and drive the culture of team spirit
Position 2- Semi Voice process
To handle queries and complaints from customers tactfully, provide excellent customer experience at every interaction and ensuring end to end resolution by taking complete ownership for the customer in every transaction. The goal is to gradually achieve superior customer engagement and ensure a significant improvement in customer experience. Being a part of this team also means to be the whistle blower, highlight issues impacting customers both external and internal.
Position 3- Social Media Executive
Excellent interpersonal skills with the ability to troubleshoot functional and non-functional issues clearly to external and internal customersExcellent spoken (English and Hindi) and written (English) skills with the ability to compose a grammatically correct, concise and accurate written responseGood typing skill with a minimum of 25 words per minuteShould be willing to work for customers without having constraints to timing/shiftsShould be flexible in learning different processes and be cross-skilledAbility to handle high anxiety customers with calm and composed attitude.
Educational Qualification: Graduate in any discipline
Experience: Should have experience in Customer service industry (preferably e-commerce) for a minimum of 1 year. Should not be from telecom industry
Flair for Customer ServiceKnowledge and awareness in E-commerceWork Experience: Fresher / ExperiencedStrong time management skillsShould be flexible in learning different processes and be cross-skilledAbility to work independently and make decisions with little or no guidanceShift Flexibility -Rotational including Week offs.
Salary -Upto 2.4 lakh.
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Job Type: Full-time
Salary: ₹21,000.00 /month
- Bangalore, Karnataka