Technical Voice Process – Broomstrickk 57 views

Job Summary

Job Summary

Opportunity For Graduate Fresher’s with good communication skills in BPO Industry

Dear Candidate,

You are receiving this mail because the recruiter considers your profile to be suitable for the following job opportunity and would like you to apply for the job.

The details of the job are the following:

Job Synopsis

Please Read the Job Description before Applying This Job

We are looking for only those candidates who can attain the Interview Drive.

(Immediate Joiners or Max 15 days Notice period)

Responsibilities

  • Provide remote technicalsupport for customers and partners.
  • Recommend new and existing solutions, which involves enhancing application/systems functionality, features and defect repair.
  • Be intuitive and inventive by providing solutions and workarounds for customers.
  • Troubleshooting will involve work in lab to recreate scenarios, analysis of logs, participation in web based remote sessions with customers.
  • As a 24X7X365 organization, shifts, work on holidays and on-call responsibilities may be required.

Skills & Requirements:

  • 1+ years remote Technicalsupport (International Voice Support)
  • Solid knowledge in TCP/IP and networking protocols
  • Ability and desire to learn DNS, DHCP, other product related protocols and
  • technology
  • Excellent verbal and written communication skills
  • Understanding of one or more operating systems (Microsoft/Linux)
  • desirable
  • Working knowledge of L2, L3 devices
  • Strong customer service skills.
  • Outstanding analytical and organizational ability.
  • Self-starter with ability to multi-task in a high-pressure, fast-paced, fast growth environment
  • Team player
  • Aptitude to quickly grasp current software functionality and third party products in order to extend that functionality to meet new and evolving requirements
  • Willingness to relocate to Trivandrum
  • Willingness to work in night shifts
  • Definite Plus Requirements: Knowledge of authentication protocols such as AD, and LDAP, Knowledge of DNS and DHCP protocols and configuration, PERL programming skill

Pay & Perks : Fixed Salary (15K – 35K), Pick up/ Drop, Joining Bonus, Performance Bonus, Referral Bonus, Spot Incentive, Monthly Incentive, Night Shift Allowance.

Shift Timings: Day Shift (12:00pm to 09:00pm) Night Shift ( 09:00pm to 06:00am) Fresher’s with good communication skills and Candidates with 6 months exp in Technical Support in BPO or any other International Voice Process.

Benefits and facilities: Fixed Salary on 1st of every month In Salary Account Huge Incentives.

Role Category: Voice

Role: Associate/Senior Associate -(NonTechnical)

Employment Type: Permanent Job, Full Time

Desired Candidate Profile

Please refer to the Job description above

Education-

UG: Any Graduate / Under Graduate (With Good communication skills)

Interested candidates can Revert us back with their updated CV on mail or Whatsaap Their Updated CV on 8450905003 (Please Mention Location and Position)

Only 15 Vacancies Left For This Position

For Further Details or queries you can call on below given recruiters number

9558812841, 7045005761, 9420028763

Thanks and Regards

Sunny Sharma

HR Managing Director

Western Service Providers

Mira Road East

90045006571

Job Types: Full-time, Fresher, Walk-In

Salary: ₹18,000.00 to ₹35,000.00 /month

Required experience:

  • Technical Support Voice: 1 year

Required language:

  • English
Only candidates can apply for this job.
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