RELATIONSHIP OFFICER BRANCH BANKING – 21045
Financial Responsibilities The main job of a RO is to work on deepening of Liability Branches where there are 500+ CASA Accounts with a balance of > Rs 5000
Customer Relationship Officers is expected to email/ contact/ meet existing clients to make them aware of new services or handle the phone call of someone experiencing a problem with his accounts with the bank.
Client Management and relationship management will be the main KRA for the RO
Increase business revenue.generating business through cross Sell / guiding the Clients for obtaining Loan, and introducing new products.
This job will be involve outdoor/field work along with Calling the customers . Key expectation is to manage the relationship at all the levels to have the desire out-puts
Going beyond the professional need of the customer by providing other products and
enhancement of customer value
Will act as Back-up to relationship managers holding HNI relationship
Responsible for customer complains & need to be resolved in the specific TAT & Ensure quality customer service is delivered
Non Financial Responsibilities Responsible for ensuring a superior customer experience while on boarding accounts at the branch as well as smooth and efficient transactions for all customers.
Compliance & Risk Responsibilities Effective follow up and taking regular reviews of team members to ensure meeting of business goals
Maintain highest standards of post sales contacts and service to key customers
Ensure ethical practices in acquisition and servicing
Provide product improvement feedback to Branch Manager/Product Manager
Responsible for planning and implementing sales and marketing activities within a branch or location in order to grow the Retail Liabilities business. Is responsible for expansion of business relationships and increase business from the existing relationships and Deepening the customer relationships
Supporting team members in achieving high calling and conversion rates.
Originate, Coordinate and Support sales campaigns & promotions of products
Job: Relationship Officer Branch Banking
Primary Location: Jaipur-N-JPRN-1-Dausa_Agra Road
Organization: Liabilities Sales
Job Posting: 11/09/2018, 5:41:05 AM
Recruiter: STUTI PHOPHALIA